Archive for the ‘ITIL’ Category

IT Infrastructure Documentation

April 19th, 2010 Abdul Saleem

Documenting Infrastructure is neglecting by most of the companies. Very limited companies are considering its importance and doing it properly. Some of them are doing it sake, they does not keep its quality and informative. There is no point of having document without proper details. We can classify documents in 2 category. One is very [...]

Posted in INFRASTRUCTURE, ITIL Tags: , 65 Comments »
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Quality and Quantity IT Service Delivery

March 16th, 2010 Abdul Saleem

Now the IT service delivery is more discussed. Considering the global economic impact, the entire organisations are looking towards reducing its operational cost, making use of technology for process automation and increased productivity. Working to enhance or increased employee productivity, reducing head count. Removing non-productive employees, avoiding operational luxury cost. More control on operational areas, [...]

Posted in ITIL, Management, ServiceDesk Tags: , , , , , 1 Comment »
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