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All the business organisations looking to reduce the investment and expenditure. Try to cut the capx and opx. Here more focus is opx. There are technologies solutions to help business to reduce the cost and get best breed solutions. One in this category is Google apps for business. Google Apps offers an interesting way to [...]
Archive for the ‘ServiceDesk’ Category
Google Apps to Business
June 15th, 2010 
Abdul Saleem 
Posted in EXCHANGE, INFRASTRUCTURE, ITIL, Network, Security, ServiceDesk 
Tags: Calendar, Chat, Collaboration, Docs, Gmail, Google Apps, Gtalk, Messenger 
No Comments »Knowledge base for IT Support
June 6th, 2010 Abdul Saleem Knowledge base or solutions play a good role in IT support operations. Each support engineers providing solutions different ways, also they will be spending more time to build solutions. If we able to build a strong knowledge base, it help in different ways. It acts as one of the key of support operation. 1. All [...]
Active Directory Management & Reporting Tool
May 27th, 2010 Abdul Saleem ADManager Plus is a simple, easy-to-use Windows Active Directory Management and Reporting Solution that helps AD Administrators and Help Desk Technicians with their day-to-day activities. With a centralized and Intuitive web-based UI, the software handles a variety of complex tasks like Bulk Management of User accounts and other AD objects, Delegate Role based access to [...]
Posted in INFRASTRUCTURE, ITIL, Management, ServiceDesk, WINDOWS Tags: AD Management, ADManager Plus, Help Desk Technicians 3 Comments »Future Applications
May 23rd, 2010 Abdul Saleem Future applications are web based. Web applications are offering lot of advantages. Technology advances in web applications and tools giving more growth in this area. The flexibility, easy to build, rich contented, speed, run all devices (mobile devices). HTML 5 is giving more advancement in web applications. It’s integration; add video, audio, images. All the [...]
Posted in INFRASTRUCTURE, LINUX, Management, Network, Security, ServiceDesk, SOLARIS, Storage, UNIX, WINDOWS Tags: Future Applications, HTML 5, TCO, Web Application 1 Comment »Quality and Quantity IT Service Delivery
March 16th, 2010 Abdul Saleem Now the IT service delivery is more discussed. Considering the global economic impact, the entire organisations are looking towards reducing its operational cost, making use of technology for process automation and increased productivity. Working to enhance or increased employee productivity, reducing head count. Removing non-productive employees, avoiding operational luxury cost. More control on operational areas, [...]
Posted in ITIL, Management, ServiceDesk Tags: Delivery, KPI, Operation, Quality, Quantity, Service 1 Comment »
