Archive for the ‘ServiceDesk’ Category

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Google Apps to Business


2010
06.15

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Posted in EXCHANGE, INFRASTRUCTURE, ITIL, Network, Security, ServiceDesk | No Comments »

All the business organisations looking to reduce the investment and expenditure. Try to cut the capx and opx. Here more focus is opx. There are technologies solutions to help business to reduce the cost and get best breed solutions. One in this category is Google apps for business. Google Apps offers an interesting way to reduce the costs of a business.
What Google Apps Are Offered?
• Gmail
• Google Docs
• Google Calendar
• Google Talk and Many More.
Advantages of Google Apps
1. Accessible everywhere – No longer will you be tied down to a particular computer. Any computer that has the internet can access your documents.
2. Doesn’t require installation – If you frequently bounce between different computers, you may soon grow tired of installing the same applications over and over on each computer. Since these apps are online, all you need is a web browser.
3. Collaboration – If two people want to work on the same document, traditionally they have to email it back and forth. After 10 rounds of back and forth, they may have a finished product. Google Apps allow people to edit the documents simultaneously and save changes as different revisions.
4. Many more features.

To Know More:-
a) your company goes Google
b) Reliable, secure web-based office tools for any size business
c) Rajen Sheth Demonstrates Google Apps
d) Switch from Microsoft® Exchange

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Knowledge base for IT Support


2010
06.06

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Posted in ITIL, ServiceDesk | No Comments »

Knowledge base or solutions play a good role in IT support operations. Each support engineers providing solutions different ways, also they will be spending more time to build solutions. If we able to build a strong knowledge base, it help in different ways. It acts as one of the key of support operation.

1. All the technicians providing solutions in same flow.
2. It reduces the time to provide solutions.
3. Solutions should be searchable.
4. Solutions should be accurate.
5. Possible to categorise the solutions.
6. Make it PDF documents / audio / video tutorials.
7. New technician can start support easily.
8. End user gets good feel / comfort of solution.
9. It will be easy to share with users.
10. Improve the quality and build more and more solutions.

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Active Directory Management & Reporting Tool


2010
05.27

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Posted in INFRASTRUCTURE, ITIL, Management, ServiceDesk, WINDOWS | 1 Comment »

ADManager Plus is a simple, easy-to-use Windows Active Directory Management and Reporting Solution that helps AD Administrators and Help Desk Technicians with their day-to-day activities. With a centralized and Intuitive web-based UI, the software handles a variety of complex tasks like Bulk Management of User accounts and other AD objects, Delegate Role based access to Help Desk Technicians, and generates an exhaustive list of AD Reports, some of which are an essential requirement to satisfy Compliance Audits.

What problems does it solve?
• Eliminates repetitive, and complex tasks associated with AD Management.
• Automates routine AD Management and Reporting activities for AD Administrators.
• Facilitates Creation, Management and deletion of AD objects in Bulk.
• Acts as an essential resource during Compliance Audits like SOX, HIPAA, etc.
What features does it offer?
• Single and Bulk User Management
• Computer Management
• Group Management
• OU-based Administration
• Contact Management
• Help Desk Delegation
• AD reports (Schedulable/Compliance Oriented)

Ref: ADManager Plus

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Future Applications


2010
05.23

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Posted in INFRASTRUCTURE, LINUX, Management, Network, SOLARIS, Security, ServiceDesk, Storage, UNIX, WINDOWS | No Comments »

Future applications are web based. Web applications are offering lot of advantages. Technology advances in web applications and tools giving more growth in this area. The flexibility, easy to build, rich contented, speed, run all devices (mobile devices). HTML 5 is giving more advancement in web applications. It’s integration; add video, audio, images. All the browser are supported applications and open standards. What are the benefits of web applications?
1. Installation not required. If you have a web browser you can run the application.
2. Updates are seamless to user. You don’t want to do any user system level upgrade of application.
3. Available anywhere any time. It can be accessible from any device, from anywhere.
4. Platform independent. No dependency with client OS and browser.
5. Easy of deployment, and Ease of access.
6. Lower TCO.
7. Secure.
8. User friendly, simple to use. Users are familiar to use.
9. Speed of application is higher. Access is faster.
10. Availability.

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Quality and Quantity IT Service Delivery


2010
03.16

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Posted in ITIL, Management, ServiceDesk | No Comments »

Now the IT service delivery is more discussed. Considering the global economic impact, the entire organisations are looking towards reducing its operational cost, making use of technology for process automation and increased productivity. Working to enhance or increased employee productivity, reducing head count. Removing non-productive employees, avoiding operational luxury cost. More control on operational areas, which are not considered earlier.

Here IT can play a vital role to help organisation. Develop a quality and quantity oriented service delivery. Identify solution to automate process but simplified. Mechanism to monitor and control operational cost. Tools to measure KPI’s and productivity. Both the quality and quantity of service delivery is important. Work with business identifies the concern, build a solution. Key here is quality and its quantity. Organisation will not pay for what we know but they pay for what we do.

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ServiceDesk,Network & Infrastructure Management Tools


2010
03.14

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Posted in INFRASTRUCTURE, Management, Network, ServiceDesk | No Comments »

ServiceDesk Plus

ServiceDesk Plus is web-based helpdesk software that helps you manage all your communications from a single point. It offers an integrated Request management (Trouble Ticketing), Asset management, Purchase order management, Contract Management, Self-Service Portal, and Knowledge Base. ServiceDesk Plus packs all the modules at an affordable price.

ServiceDesk Plus help desk management gives you everything to manage your help desk requests effectively. It includes self-service portal, knowledge base, auto routing of requests, notifications, SLA management, email integration, LDAP, AD integration, API integration, custom request form, user survey, flash reports, multi-site support, help desk reporting.

ServiceDesk Plus ITIL ready helps to streamline your IT service with the ITIL best practices easily. The workflow designed out of the box helps you implement without any expert consultations. It includes Incident Management, Problem Management, Change Management, Release Management and Configuration Management Database (CMDB).

Desktop Central

Desktop Central is a web-based windows server and desktop management software that helps in managing 1000s of servers/desktops from a central location. It automates the complete desktop management life cycle ranging from a simple configuration to complex software deployment. With its network-neutral architecture, the administrator can easily manage any windows networks like Active Directory, Workgroup, or other directory services.

• Supports Desktops (Windows 2000 Professional, XP Professional, Vista, Windows 7), Servers (Windows 2000, Windows 2003, Windows 2008), and Terminal Clients Web-based user interface.
• Helps to configure Desktop, Computer, Application, and Windows Security settings for users and computers.
• Automated Vulnerability assessment and Patch deployment.
• Software and Hardware Inventory with License Management and Software Metering. Connect and control desktops in LAN through a Web browser.
• Target users or computers can be defined using include/exclude criteria for any configuration.
• Collection helps to group configurations, which can be applied to same set of users or computers.
• Provides the status of the applied configurations.
• Over 90+ ready-made reports of the Active Directory infrastructure.
• User Logon Reports for an up-to-date user logon details and history.
• System Tools like Disk Defragmenter, Check Disk, and Disk Cleanup that can be scheduled to run on multiple desktops.

OpManager

ManageEngine OpManager is the network monitoring software
• Network Performance Monitoring
• Application Performance Monitoring
• Server Performance Monitoring
• Network Fault Management

NetFlow Analyzer

NetFlow Analyzer is a, web based (no hardware probes), bandwidth monitoring, network forensics and network traffic analysis tool. NetFlow Analyzer comes with a rich feature set that makes bandwidth analysis a lot less complicated.

• Simplified Bandwidth Analysis
• Extensive Graphs and Reports
• Traffic Configuration
• Web-based Remote Access
• Multi-platform Deployment